Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
STILL ILL reserves the right to delay any shipment in case STILL ILL cannot properly process orders due to any reasonable causes that are irrelevant to STILL ILL control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.
STILL ILL reserves the right to refuse to process orders and/or service in any moment.
Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months.
Suppliers for STILL ILL suggest and confirm the delivery deadline for their own collection.
STILL ILL cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.
STILL ILL will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day.
For orders with pre-orderable items, placed by bank transfer, payment is to be completed within 48 working hours after the order placement. STILL ILL will issue the related invoice as soon as the payment is confirmed on our bank account.
The shipping country provided in the order confirmation for pre-orders cannot be later modified.
By logging in to the personal area, into the Orders’ section, and by clicking on each order, it is possible to read the given tracking number.
STILL ILL suggests customers to visit DHL website in order to monitor the status of the order.
Customers who receive a PROMO CODE through newsletter, through social network or on authorized websites, can insert the PROMO CODE in the personal area “Account Profile” or at the checkout page.
Each PROMO CODE has a specific duration that cannot be extended.
STILL ILL delivers parcels all over the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.
Available items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
STILL ILL will process orders with pre-orderable items after the merchandise is delivered and available in stock. Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped.
On regards of orders to be paid by bank transfer, payment is due within 48 working hours from the order’s placement. Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.
STILL ILL cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.
In case the merchandise in pre-order fails in delivery, STILL ILL will promptly inform and refund customers.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
– Available merchandise will be shipped within 2 weeks from the order’s placement
– Pre-orderable items will be shipped right after items are available in stock.
Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, STILL ILL will deny such requests.
STILL ILL processes orders in Italy, Milan from Monday through Friday. STILL ILL processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
STILL ILL ships all over the world via DHL Express. STILL ILL cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to STILL ILL’s control.
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.
SHIPPING COSTS
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.